Savan
Kong

I’m building Your Roster, the largest network of government experts giving the human feedback that makes AI models work for government. I created Light-Lux, meeting notes with no bot in the call. And every week I host Life Between Titles, conversations about who we are between jobs. Before this, I was the Department of Defense’s first Customer Experience Officer.

Savan Kong

What I’m working on.

01

Your Roster

CEO & Co-Founder

The largest network of government experts, giving human feedback that makes AI models better at government work. Program managers, contracting officers and policy analysts judge what models get right and wrong, and why.

Model answer · experts judging
02

Light-Lux

Creator

Meeting notes with no bot in the call. It transcribes as you talk, writes minutes that open with decisions and action items, and briefs you before the next meeting. Audio is never kept.

03

Life Between Titles

Host

A podcast network for career transitions. Three shows and 40+ unscripted conversations with people navigating layoffs, pivots and burnout.

I host Life Between Titles.

I started the show from my home office in Longview, Washington, in the middle of my own job search. Every guest gets the same question underneath the career story: who are you without the title?

Liz Sherman
Latest · Work Unscripted · S03 E04
She Spent 25 Years in Intelligence. Nobody Prepared Her for This.
With Liz Sherman
Life Between TitlesThe flagship. Long conversations with people mid-transition.
Work UnscriptedUnusual careers, from a pro disc golfer to a Marine general.
Office HoursShort, focused answers from coaches and experts.

Before this.

First Customer Experience Officer, U.S. Department of Defense2023 to 2025. 2024 DefenseScoop Industry Leadership Award.
General Manager, Rebellion DefenseProduct for IRIS; launched Dispatch from concept to shipped.
Digital Service Expert, Defense Digital ServiceProject Oscar during the 2021 Afghan evacuation; the DoD Digital Hiring Playbook.
Design lead, Kindle at AmazonThen Director of UX and Product at Kareo.
Founding employee, RedfinCo-inventor of its map-based search, US Patent 9,436,945.
Laid Off and Lost book cover

Laid Off and Lost.

How to survive a job loss, rediscover your identity, and rebuild yourself after being let go. Written from my own year out of work and 29 interviews. Next: Halfway Light, a memoir of my family’s path from a refugee camp in Thailand.

“The Department is incredibly fortunate that Savan chose to share his expertise with us.”
Leslie Beavers, CIO, Department of Defense
“One of the most innovative thinkers, and doers, with whom I’ve ever served.”
John Sherman, Dean, Bush School, Texas A&M
Federal News NetworkBuilding the first Pentagon CX office from the ground up→
Defense ScoopReflections from DoD’s first Customer Experience Officer
311 Public Service PodcastDesign at scale
Khmer VoicesSeeing the power of privilege at play

From the journal.

All entries →