Newsletter

I’ve spent the past two decades moving between tech and government from building products at Amazon and Redfin to leading mission-critical digital efforts at the Department of Defense. Along the way, I helped scale Kareo into one of the nation’s leading healthcare platforms, served on the frontlines of Operation Allies Refuge, and became the first Customer Experience Officer in DoD history.

In this newsletter, you’ll get:

• Behind-the-scenes stories from my time in government, defense, and tech

• Hard-won lessons about leadership, user experience, and building for impact

• Excerpts from my upcoming memoir, which traces three generations of American identity—from the killing fields of Cambodia to raising my kids in today’s America

• Updates from the Life Between Titles podcast, including new episodes, guest insights, and conversations about identity and transition

If you’re interested in how systems get built, how stories shape us, or how we carry legacy into leadership, this is for you.