At DefenseTalks 2024, I had the privilege of joining a panel discussion hosted by DefenseScoop’s Brandi Vincent, where we explored how the Department of Defense is reimagining digital experiences to better serve our mission and our people.

As the Department’s first Customer Experience Officer (CXO), I shared insights into how we’re modernizing IT systems and governance with a human-centered lens—prioritizing the real-world needs of service members, civilians, and mission partners. Our work aims to make technology not just functional, but truly usable and effective in high-stakes environments.

At a recent panel discussion focused on cybersecurity and operational resilience, I had the opportunity to join an incredible group of leaders to unpack how automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) are shaping the future of cyber defense across government.